Use SmartDraw's customer order processing flowchart example as a starting point in documenting your own order process. Customize it by adding or deleting steps, then link to your customer list, order forms and other pertinent information.
Process Customer Payment
Entries are reconciled at end of month
Bob
Accounts Receivable
Transaction entered in ledger
Transaction completed
in order system
Funds Available?
Credit card valid?
Validate through Verified by Visa
system
IT
Transaction started in order system
Order placed with credit card selected as payment method
Customer must enter new payment method
Customer sent receipt via e-mail
Cust info
database
